cx in the wild
IN-HOUSE @ ZENDESK
Growing up in the Silicon Valley means that the tech industry has always felt particularly cozy. Content marketing, on the other hand, is a growing and adventurous facet of the larger MarCom hierarchy that has seemingly unlimited potential.
At Zendesk, we tapped in.
LONGFORM CONTENT
Let’s talk CX, changing course, and managing expectations
“Despite best intentions, describing the state of the world right now as “the new normal” doesn’t actually make anything feel normal.”
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3 orgs on fostering customer relationships
“Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is easier said than done.”
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Actionable CX advice from 5 industry leaders
“As we gradually adjust to the nuances and complexities of this “new normal”, businesses are focusing less on how to stay afloat and more on what could be around the bend.”
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3 companies taking a human approach to CX
“Now, with more time spent indoors, the lines between work and home are blurring—something that’s top of mind for many organizations trying to support both employees and customers.
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